Please note all of programme is subject to change due to weather and availability.  We will do our best to notify you of these changes in advance.   Please make sure you are careful when enrolling with us, as we can not give refunds.  

Please ensure children arrives by 9 am to avoid disruption to the programme.  Any child who arrives late on trip days and misses the bus will still be charged the standard rate and will have to go home with their parent/guardian, as there will be no carers on-site during this time.

WHAT TO BRING:
Please provide morning tea, lunch, a drink (no fizzy drinks) and a hat for your child each day.  If your child attends aftercare, they also require afternoon tea.  On trip days, children must wear closed-in shoes.

COVID/ SICKNESS/ ABSENCES:

No sick child will be admitted to the programme. Any child experiencing cold/flu symptoms must be sent home immediately.  The Community House reserves the right to enforce this based on a visual assessment of your child.

If your child becomes ill during the day, they will be made comfortable, and parents will be notified to collect the child. 

If your child is sick and cannot attend the programme please notify the office on 817 7448 before 9.30 am.  There are no refunds for absences.

​​SIGNING YOUR CHILD IN AND OUT

Each day when you drop off and collect your child, it is essential that you sign your child in/out on the SIGN IN/OUT Form provided on the table in the foyer. We need to know that your child has gone home safely.

If you are running late, please contact us on 817 7448 to inform us.  Children who are repeatedly collected late may be excluded from the programme, and a late fee of $15.00 will be charged.

COLLECTING YOUR CHILD

Please pick up your child promptly at the time allocated in the enrolment

If a person arrives to collect your child whose name is not on your enrolment form, then we are obliged (for your child’s safety) to keep your child in our care until you have been located for consent.

EMERGENCIES:

In the event of an accident or emergency, staff will perform appropriate first aid and, if necessary, call an ambulance. We do have a Medical Centre across the road. Parents will be contacted immediately. Children will not be transported in private vehicles unless there is a serious emergency.

POLICIES & PROCEDURES:

A copy of our Policies and Procedures will be available on the sign-in/out desk.  This document covers all our policies and procedures, such as Supervision, Safety, Behaviour Management, Complaints, Procedures and Child Protection Policy. Please make yourself familiar with this as this.

CHILD SAFETY

The programme has a detailed child protection policy, which includes the reporting of any suspected child abuse to the Dept. of Child, Youth and Family Services.

COMPLAINTS

The programme has a complaints procedure. If you have any problems, please approach the Main Supervisor or, if necessary, the Manager or member of the Management Committee, and they will be happy to help you with your concerns.

LOST PROPERTY

The programme will try to look after children’s property but will accept no responsibility for lost or damaged possessions. 

Please check at the office; we have a lost property box.